Customer Service Representative (Leasing Agent)

Resolv.Global•San Jacinto, CA

22d•Onsite

About The Position

The Customer Service Representative (Leasing Agent) is the first point of contact for prospective residents, supporting leasing inquiries and helping customers find a home. The role provides information about available properties and leasing requirements, schedules property tours, and delivers a friendly, professional, and empathetic customer experience. It is a full-time, permanent, on-site position in Dagupan City, Pangasinan, with permanent night shifts. Compensation is PHP 17,000 per month. The company provides paid training, growth and career development opportunities, and a supportive team environment. Applicants must complete all stages of the hiring process: resume review (English resumes only), prescreen questionnaire, one-way video interview, pre-screen interview, and live interviews. This is an English-speaking role requiring strong written and verbal English communication skills.

Requirements

Strong written and verbal English communication skills; an English resume is required.
Excellent verbal communication and a warm, professional, customer-focused phone presence.
Comfort navigating 3 to 5 applications or screens simultaneously while assisting customers.
Ability to manage a high volume of inbound calls and adapt quickly in a fast-paced environment.
Strong multitasking, organizational, and problem-solving skills.
Empathetic, patient, and committed to delivering an exceptional customer experience.
Self-motivated and dependable, with the ability to work independently and contribute to a collaborative team.
Willing and able to work permanent night shifts.
Able to work full-time onsite in Dagupan City, Pangasinan.

Nice To Haves

Previous call center or customer service experience.
Personal or professional experience with renting or leasing.

Responsibilities

Professionally answer inbound customer calls and identify customer needs.
Provide accurate information about rental pricing, availability, community amenities, and leasing requirements.
Schedule property tours for prospective residents.
Collect and accurately record customer contact details and inquiry information.
Create and update customer records and maintain accurate documentation.
Answer questions about pet policies, parking, utilities, application requirements, deposits, and other leasing matters.
Route non-leasing inquiries to the appropriate onsite property teams.
Navigate multiple systems and applications simultaneously while maintaining excellent customer service.
Maintain accurate records and follow established processes to ensure quality and compliance.
Deliver a friendly, professional, and empathetic experience during every customer interaction.