Customer Service Representative HUB- Primary Care - Multiple Locations

Lee Health • Fort Myers, FL

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About The Position

Lee Health is hiring a customer-focused Customer Service Representative for its Primary Care / Internal Medicine team, with opportunities at multiple locations across Southwest Florida. The role supports patients as they navigate healthcare visits and helps with the daily operations of medical practices. The position may also include additional duties related to employee health, workers’ compensation, commercial insurance, or corporate accounts, depending on the assigned practice. Schedules may vary by practice, and occasional evening, weekend, or holiday hours may be required.

Requirements

• High school diploma or GED.
• Less than one year of clerical or administrative experience required.
• Excellent communication and interpersonal skills.
• Computer proficiency and basic math skills.
• Basic Life Support (BLS) certification is required in Employee Health and may be required at other locations within 90 days of hire.

Nice To Haves

• Previous customer service experience.
• Familiarity with insurance verification, medical billing, or healthcare office operations.

Responsibilities

• Greet patients and assist with check-in and appointment scheduling.
• Manage incoming calls and respond professionally to patient inquiries.
• Verify insurance coverage and coordinate authorizations, pre-certifications, and referrals.
• Support billing activities, post charges, and collect payments when appropriate.
• Maintain accurate medical records and support proper billing documentation.
• Collaborate with clinical and administrative team members to support smooth practice operations.
• Provide exceptional customer service while protecting patient confidentiality.
• Depending on the assigned practice, support employee health, workers’ compensation, commercial insurance, or corporate accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED