Customer Service Representative HUB- Cardiology - Multiple Locations

Lee Health • Fort Myers, FL

23h • Onsite

About The Position

Lee Health is hiring a Customer Service Representative to support its Cardiology, Cardiothoracic, and Heart Failure specialties in Cape Coral, Fort Myers, or Estero, Florida. The role helps patients navigate cardiovascular care by coordinating appointments, assisting with registration, verifying insurance information, and supporting the day-to-day operations of a medical practice. A friendly, compassionate, and detail-oriented approach helps patients feel welcomed, informed, and cared for.

Requirements

• High school diploma or GED.
• Less than one year of clerical or administrative experience.
• Strong communication, interpersonal, organizational, and basic math skills.
• Computer proficiency and ability to learn electronic systems.
• BLS certification is required in Employee Health and may be required at other locations within 90 days of hire.

Nice To Haves

• Insurance knowledge.
• Customer service experience.

Responsibilities

• Deliver friendly, professional, and compassionate customer service to patients and visitors.
• Answer incoming calls and schedule patient appointments.
• Assist with patient check-in, registration, and medical record maintenance.
• Verify insurance coverage and coordinate authorizations, pre-certifications, and referrals.
• Assist with charge posting, initial collections, and accurate billing information.
• Maintain accurate patient information while protecting confidentiality.
• Collaborate with providers and team members to support efficient daily operations.
• Perform additional duties as needed to support the practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED