Customer Service Representative- PT- Float - Hurricane

City National Bank of WV•Hurricane, WV

8d•Onsite

About The Position

City National Bank is seeking a part-time, on-site Customer Service Representative to provide exceptional service to its customers. The role serves as a first point of contact, answers inquiries, resolves issues, identifies customer needs, and recommends suitable banking products and services. It also processes transactions, helps customers use online and mobile banking, maintains accurate records in compliance with banking regulations, and works with internal teams to resolve complex issues. The bank describes its workplace as inclusive and supportive and highlights training, career growth opportunities, competitive compensation, benefits, and a collaborative company culture.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree.
Previous customer service experience in a banking or financial institution.

Responsibilities

Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
Serve as the first point of contact for customers and represent the bank in a professional and helpful manner.
Identify and assess customers' needs to recommend appropriate banking products and services.
Process deposits, withdrawals, transfers, and other transactions accurately and efficiently.
Educate customers on self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.