Customer Service Rep(01611) - 8760 Veterans Memorial Pkwy
About The Position
The Customer Service Representative handles customer inquiries and orders while providing friendly, efficient service. The role involves answering incoming calls, processing cash and credit card transactions, preparing products according to company standards, and helping maintain a clean and organized work environment. The representative collaborates with team members, handles multiple tasks in a fast-paced setting, assists with operational and cleaning tasks, documents customer interactions and feedback, and uses problem-solving skills when addressing challenging situations.
Requirements
- Excellent customer service skills with a friendly, empathetic, and supportive approach.
- Strong verbal and written communication abilities.
- Ability to multitask efficiently in a fast-paced environment.
- Exceptional attention to detail and strong organizational skills.
- Basic math skills for accurate cash transactions.
- Active listening skills and patience when interacting with customers.
- Ability to follow directions and adhere to company policies.
- Team-oriented mindset and positive, collaborative attitude.
- Problem-solving abilities and resilience when handling difficult situations.
- Ability to lift up to 25 lbs regularly.
- Flexibility to work weekends and holidays as needed.
- Reliability and punctuality.
- Ability to remain calm and composed under pressure.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Answer incoming phone calls and take customer orders accurately and professionally.
- Address customer inquiries, resolve issues, and support customer satisfaction.
- Process cash and credit card transactions accurately.
- Prepare products according to company standards and quality specifications.
- Maintain a clean, organized, and efficient work environment.
- Collaborate with team members to support smooth operations during peak periods.
- Manage multiple tasks while prioritizing customer needs.
- Assist with operational and cleaning tasks as needed.
- Document customer interactions and feedback to support continuous improvement.
- Use problem-solving skills and resilience to handle challenging customer situations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
