Part Time Customer Service Representative

Raymour and Flanigan•Dewitt, NY

About The Position

As a Customer Service Representative at Raymour & Flanigan, you will support customers throughout the lifecycle of their purchases. You will help schedule deliveries, manage payments, and respond to customer questions and concerns. Working independently and as part of a small team, you will help strengthen the customer shopping experience while supporting sales and operations colleagues. The role requires friendly, professional customer service, effective communication and organization, strong listening and multitasking skills, and the ability to proactively resolve escalated issues. The schedule is a retail schedule that includes days, nights, weekends, holidays, and events. Raymour & Flanigan describes its workplace as inclusive and committed to treating associates with respect and dignity. Visa sponsorship is not available; candidates must be authorized to work in the United States without current or future sponsorship. The company supports a drug- and smoke-free work environment.

Requirements

Effective communication, interpersonal, and organizational skills, both in person and on the phone.
Excellent listening skills and the ability to multitask in a fast-paced service environment.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
Authorization to work in the United States without visa sponsorship now or in the future.

Responsibilities

Provide genuine, friendly, personable, and professional customer service.
Assist customers with scheduling deliveries and managing payments.
Address customer questions and concerns.
Proactively resolve escalated customer issues.
Advocate for customers’ concerns and requests while supporting sales and operations team members.
Work independently and as part of a small team to strengthen the customer shopping experience.