Bilingual Customer Service Representative (12-month contract)

Princeton Holdings Limited•Ottawa, ON

5d•Hybrid

About The Position

Reporting to the Supervisor, Third-Party Administration Call Centre, the in-bound Customer Service Representative will provide service excellence by professionally answering all incoming telephone calls and emails from plan members and service providers. Using several different inquiry systems/databases, questions include but are not limited to: claims adjudication, policy/benefit questions, member eligibility and monthly invoice questions.

Requirements

Exceptional customer service and interpersonal skills
Strong ability to quickly learn and navigate multiple computer systems
Skilled at multitasking and prioritizing in a dynamic, fast-paced environment
Demonstrated problem-solving and sound decision-making abilities
Capable of working both independently and collaboratively within a team
Excellent organizational and time management skills
Fluency in English and French (spoken and written) is required

Nice To Haves

Knowledge or experience in medical and/or dental settings is an asset
Additional language skills in Arabic, or Spanish (spoken and written) are considered assets

Responsibilities

Provide excellent customer service while responding to all inbound inquiries
Be attentive to the customer in order to fully understand their situation
Document all call information according to standard operating procedures
Remain current on program information, products, processes, and business initiatives
Use the company supplied ‘scripts’ when available
Assist in other departments as required
Flexible hours may be required at peak periods