Representative, Customer Service (6-month contract)

FCT•Oakville, ON

2d•CA$45,880 - CA$55,130•Hybrid

About The Position

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will be the first point of contact for your customers and will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional, friendly, and able to build rapport while owning every interaction. Attention to detail and the ability to think outside the box are essential. In your role, you will be an expert on the process and requirements to ensure transactions close smoothly and on time.

Requirements

Minimum 3–5 years of experience in a call center environment and/or 3–5 years in a banking environment.
Exceptional phone manner with strong communication and interpersonal skills.
Ability to build rapport and own every interaction.
Proven ability to problem-solve and prioritize issues.
Detail-oriented and proven ability to multi-task in a fast-paced environment.
Ability to exercise good judgment in protecting confidential information.
Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint).

Nice To Haves

Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.

Responsibilities

Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner.
Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required.
Ensure service standards are being met by processing designated lender follow-up in accordance with the applicable program.
Communicate file updates to internal and external partners using internal computer systems.
Organize rush requests.
Assist with preparation of document packages and reporting.
Meet and exceed customers’ needs and expectations, escalating all issues to the department manager.