Customer Service Representative (12 Month Contract)
About The Position
Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun. We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile. So, lace up your boots and let’s tackle the climb together. The Customer Service Coordinator provides administrative and operational support to the Customer Service team by ensuring customer orders are entered accurately, customer inquiries are routed appropriately, and order-related information is maintained within Riverside systems. This role is responsible for executing transactional customer service activities while developing a strong understanding of Riverside's order management, logistics, and customer service processes.
Requirements
- High School Diploma required
- 0–2 years of customer service, administrative, logistics, or supply chain experience.
- Proficiency with Microsoft Office applications, particularly Outlook and Excel.
Nice To Haves
- post-secondary education in Business, Supply Chain, or a related field preferred.
- Experience in a manufacturing, distribution, or CPG environment is considered an asset.
- SAP experience is an asset but not required.
Responsibilities
- Accurately enter customer orders, changes, cancellations, and returns in SAP and other systems.
- Monitor customer service communications and ensure inquiries are acknowledged and routed to the appropriate team members.
- Verify order information for accuracy and completeness prior to order processing.
- Support customers with routine inquiries related to order status, shipment tracking, delivery confirmations, and product availability.
- Generate and distribute standard customer reports, order confirmations, and shipment documentation.
- Maintain customer records and master data in accordance with company procedures.
- Supports Finance by helping gather documentation to root cause customer compliance fines, deductions, and chargebacks when required.
- Coordinate with Planning, Logistics, Warehouse, and Sales teams to obtain information required to support customer requests.
Benefits
- RRSP matching or 401k matching for an empowered financial journey
- Eligibility to participate in Riverside's Profit Sharing Plan
- Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
- Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
- An open concept work environment that embodies our Values
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
