Customer Service Rep(02817) - 11 E. Jackson St.

Domino's Franchise • Morton, IL

3d • Onsite

About The Position

Join the team as a Customer Service Representative at the Morton, United States location at 11 E. Jackson St. The role delivers customer service while handling operational tasks in a collaborative, fast-paced environment. The representative answers calls and takes orders, addresses customer inquiries and issues, processes transactions, prepares products, and helps maintain store cleanliness and sanitation. The position involves standing for extended periods and regularly handling items weighing up to 25 lbs. Flexibility to work various shifts, including weekends and holidays as needed, is expected.

Requirements

• Strong communication skills and the ability to interact professionally and empathetically with customers and team members.
• A customer service mindset and commitment to providing outstanding support and building positive relationships.
• Basic math skills for cash handling, order processing, and transaction management.
• Ability to multitask and adapt in a fast-paced work environment.
• Physical stamina to stand for extended periods and regularly lift up to 25 lbs.
• Positive, collaborative team attitude and friendly demeanor.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Ability to follow directions, adhere to company policies and procedures, and maintain organizational standards.
• Strong attention to detail and organizational skills.
• Problem-solving and conflict-resolution abilities, including patience and professionalism in challenging situations.

Nice To Haves

• High school diploma or equivalent (preferred).
• Previous customer service experience (preferred but not required).

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a professional and friendly demeanor.
• Address customer inquiries, resolve issues promptly, and ensure customer satisfaction.
• Process cash and credit card transactions accurately.
• Prepare and assemble products according to company standards and customer specifications.
• Maintain a clean, organized, and hygienic work environment.
• Collaborate with team members to support smooth operations during peak periods and achieve team goals.
• Assist with cleaning and sanitation tasks to uphold store cleanliness and health standards.
• Handle and lift items weighing up to 25 lbs. as needed.
• Use problem-solving skills to address customer concerns and operational challenges.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED