Assistant Manager(02817) - 11 E. Jackson St.
About The Position
The Assistant Manager leads store operations during assigned shifts, supporting operational excellence and maintaining company standards. The role supervises, trains, and motivates team members; provides feedback and support for professional development; and contributes to individual and store-wide goals. It also includes customer service and communications, cash management, inventory support, maintaining a clean and safe store, resolving operational challenges, communicating with management, and reviewing performance metrics to identify opportunities for improvement. The position requires lifting up to 25 pounds regularly and standing for extended periods. The role is based at 11 E. Jackson St. in Morton, United States, and may require flexible scheduling, including evenings, weekends, and holidays.
Requirements
- Proven leadership and team management experience in a fast-paced retail or food service environment.
- Strong math and problem-solving skills, including the ability to handle financial transactions accurately and efficiently.
- Excellent written and verbal communication skills and the ability to interact effectively with diverse teams and customers.
- Demonstrated customer service excellence and commitment to customer satisfaction.
- Reliable, responsible, detail-oriented, and organized, with strong time management abilities.
- Ability to multitask, prioritize effectively, and remain calm under pressure while maintaining quality standards.
- Proficiency in cash handling and money management.
- Ability to lift up to 25 pounds regularly and stand for extended periods.
- Friendly demeanor, positive attitude, and enthusiasm for supporting and motivating team members.
- Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
- Conflict-resolution and problem-solving abilities, with a collaborative and inclusive mindset.
- Willingness to learn and adapt to new processes, technologies, and operational improvements.
- Experience with inventory management and stock control procedures.
- Demonstrated ability to analyze performance data and identify operational improvement opportunities.
Nice To Haves
- Experience with point-of-sale (POS) systems and basic computer skills.
- Background in staff training and development.
Responsibilities
- Lead and manage store operations during assigned shifts, ensuring efficiency, quality, and adherence to company standards.
- Supervise, train, motivate, and support team members, providing constructive feedback and contributing to their professional development.
- Interact with customers courteously and address inquiries and concerns with empathy and a customer-focused approach.
- Process transactions, reconcile registers, and maintain accurate financial records.
- Answer phones, take orders, and manage customer communications.
- Maintain a clean, organized, and safe store environment by overseeing cleaning duties and operational standards.
- Assist with inventory management, stock rotation, and supply ordering.
- Resolve conflicts and operational challenges using a decisive and collaborative approach.
- Communicate operational issues, employee performance, and customer feedback to management.
- Analyze store performance metrics and identify opportunities for improvement and growth.
- Support team members in achieving individual and store-wide goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
