Customer Service Representative- Gateway- San Diego, CA

Military Spouse Corporate Career Network•San Diego, CA

6d•Onsite

About The Position

Liberty Military Housing is seeking a Customer Service Representative to serve prospective and current residents in a multi-family residential community in San Diego, California. The position provides customer service by phone and in person, manages resident service requests and concerns, and supports the leasing, move-in, renewal, and move-out processes. The role requires effective communication, organization, and the ability to work efficiently while meeting the company’s customer satisfaction standards. The position also performs administrative and computer work, coordinates service requests with maintenance staff, participates in resident relations and outreach activities, and may assist with inspections and property walks. The role is on-site and may require travel between locations using a company or personal vehicle. A flexible schedule, including weekends, off-hours, and emergencies as required, is necessary.

Requirements

At least 6 months of residential property management or customer service experience is preferred.
Proficiency in personal computer use, keyboarding, internet searches, email, math, Microsoft Word and Excel, and other software applications is preferred; Yardi and Payscan are examples.
Effective communication and interaction skills to exchange information and give and receive work direction with customers, vendors, management, and coworkers.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to meet operational objectives.
Positive and professional demeanor in all interactions and circumstances.
Valid driver's license.
Ability to operate a company or personal vehicle or electrical cart.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.

Nice To Haves

Residential property management experience.
Customer service experience.
Experience with Yardi or Payscan.

Responsibilities

Assist prospective residents with lease, community, and move-in information.
Prepare lease documents and ensure lease paperwork is completed and entered into the system.
Respond to and manage resident complaints and service issues, coordinating with appropriate staff to resolve concerns.
Support residents during move-outs, including notices to vacate and resident transfers.
Manage resident lease processes, finalize leases, and provide information about the community and resident services.
Conduct post-turn unit inspections and move-in inventory inspections when needed.
Follow up with residents about requested work orders, services, issues, and concerns.
Manage lease renewal notifications and timely resident notices to renew or vacate.
Coordinate with the maintenance team to ensure service requests are assigned, scheduled, and completed promptly.
Follow up with residents to confirm services meet company standards and resident expectations.
Promote positive resident relations by responding to concerns and requests promptly.
Participate in outreach marketing activities, including market surveys and competitor visits.
Perform general office duties, including answering phones, filing, and completing special projects and assignments.
Perform administrative and computer tasks, email communications, and data entry in company systems such as Payscan and Yardi.
Compose and distribute correspondence and notices, including renewal, move-out, and maintenance-related notices.
Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, and make-ready units as needed.
Attend department or regional meetings, resident or community events, seminars, and other work-related events.
Comply with OSHA safety regulations, applicable local health, safety, and environmental laws, Fair Housing requirements, and company procedures and policies.
Operate a company or personal vehicle to travel to various work locations.