Customer Service Representative- Gateway- San Diego, CA

VetJobs•San Diego, CA

7d•$20 - $23•Onsite

About The Position

The Customer Service Representative provides customer service to prospective and current residents within a multi-family residential community. The role involves answering phones, taking and following up on service requests, and supporting resident move-ins by showing homes, preparing and completing leases, and ensuring residents’ needs are met. The representative is expected to deliver efficient, effective service in keeping with Liberty Military Housing’s customer-satisfaction standards. The position also supports resident move-outs, lease renewals, complaint resolution, and coordination with maintenance staff. It includes administrative and computer work, resident communications, outreach marketing, and participation in inspections, meetings, and community events. The role is based in San Diego, California, and may require travel to various work locations using a company or personal vehicle.

Requirements

At least six months of residential property management or customer service experience is preferred.
Proficiency with personal computers, keyboards, internet searches, email, math, Microsoft Office applications including Word and Excel, and other software applications is preferred.
Effective communication and interaction skills for conveying and exchanging information with customers, vendors, management, and coworkers, and for giving and receiving work direction.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to meet operational objectives.
Positive and professional demeanor in all interactions and circumstances.
Valid driver's license.
Ability to operate a company or personal vehicle or an electric cart.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.

Nice To Haves

Experience with residential property management or customer service is preferred.
Experience with Yardi, Payscan, and other software applications is preferred.

Responsibilities

Assist prospective residents with information about leases, the community, and the move-in process.
Prepare lease documents and ensure lease paperwork is completed and entered into the system.
Respond to and manage resident complaints and service issues, coordinating with appropriate staff as needed.
Support residents through move-outs, including notices to vacate and resident transfers.
Manage the resident lease process, finalize leases, and provide information about the community and resident services.
Perform post-turn unit inspections and move-in inventory inspections as needed.
Follow up with residents regarding requested work orders, services, or community concerns.
Manage lease-renewal notifications and timely resident notices to renew or vacate.
Coordinate with the maintenance team to assign, schedule, and complete service requests in a timely manner.
Follow up with residents to confirm services meet company standards and resident expectations.
Promote positive resident relations by responding promptly to concerns and requests.
Participate in outreach marketing activities, including market surveys and competitor visits.
Perform general office duties, including answering phones, filing, and completing special projects and assignments.
Perform administrative and computer tasks, email communications, and data entry in company software and information systems, including Payscan and Yardi.
Compose and distribute resident correspondence and notices, including three-day notices, move-out charges, renewals, and maintenance-related notices.
Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, and make-ready units as needed.
Attend department and regional meetings, resident or community events, seminars, and other work-related events.
Comply with OSHA safety regulations, applicable local health, safety, and environmental laws, Fair Housing requirements, and company procedures and policies.
Operate a company or personal vehicle to travel to various work locations.