Customer Service Representative (Remote, North-East)

Stora Enso • Alpharetta, GA

8d • Remote

About The Position

Reporting to the Sales Director, North America, this position is the first point of contact for customers who have orders to place, questions or concerns regarding a product or service. Maintaining solid customer relationships by handling all inquiries and concerns with speed and professionalism is essential. Use of an in-house software program may be required to research or troubleshoot in order to satisfy customer needs. Key requirements for this position include excellent communication skills in English.

Requirements

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Verbal Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Bachelor's degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to communicate in English
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers and customers.
• Knowledge of an inventory software, order processing systems and word processing software.

Responsibilities

• Handles initial customer contact for general inquiries such as pricing, products, deliveries etc.
• Acts as liaison between customers and European mills.
• Builds and maintains business relationship with clients.
• Provides prompt and accurate service.
• Has the ability to troubleshoot and provide excellence in customer service.
• Order entry within an in-house database.
• Inventory management – stock replenishment.
• Shipping documentation/follow up and steering of domestic Logistics.
• Collection of accounts receivables.
• Performs special projects that enhance business operation and processes.

Benefits

• Impactful Sustainability: Be part of meaningful projects that champion sustainability, shaping a greener future.
• Career Advancement: Grow professionally within a global company that values your development and encourages growth.
• Innovative Environment: Thrive in a dynamic workplace that fosters creativity, initiative, and innovation.
• Global Influence: Join a forefront leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries.
• Volunteer Opportunities: Take time off to engage in volunteer initiatives that contribute positively to communities and causes.
• Flexible Work Options: Enjoy genuine work-from-home opportunities that support work-life balance and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level