Remote Customer Service Representative

SolvOne • Kenosha, WI

1d • Remote

About The Position

SolvOne is seeking a dedicated individual to join our expanding Remote Customer Service Representative Dispatch Team. We provide continuous 24/7/365 service to clients in the Petroleum Industry. When a gas station requires maintenance, our CSRs are the first point of contact, dispatching technicians to resolve the issues. For further details on SolvOne and our services, please visit www.solvone.com.

Requirements

• 1 year of customer service-related experience.
• A strong internet connection.
• Ability to set up a home office with company-provided equipment.
• Must be a resident of Kenosha in the Wisconsin area.
• Positive attitude, strong work ethic, and passion for helping others.
• Dependability and commitment to punctuality.
• Ability to dedicate full attention to work without providing care for others during work hours.
• Proficiency in computer navigation, including Microsoft Office and Outlook.
• Ability to pass a pre-employment drug screen and background check.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Dispatch technicians to gas station maintenance locations.
• Provide 24/7/365 service to clients in the Petroleum Industry.
• Support customers through phone and computer interactions.
• Learn new information, policies, and skills, including software and petroleum industry knowledge.
• Maintain an organized and accurate approach to tasks.
• Utilize a phone and computer effectively for the entire shift.
• Attend and pass computer skills assessment, training evaluations, and trial service period.

Benefits

• Work from home.
• Pay rate of $18.00 an hour starting.
• Internal growth and wage increase opportunities.
• Internal promotion opportunities in Technical Support, Project Management, Leadership, and Training Departments.
• Fun and rewarding environment with giveaways and employee recognition programs.
• Small training classes for individual attention.
• Regular coaching sessions and performance metric reviews.
• Medical and dental insurance.
• Long-term disability and life insurance.
• Paid vacation and sick time.
• Holiday pay.
• 401k savings plan.
• Referral bonuses.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed