REMOTE Customer Service Representative

Vego Garden • Houston, TX

1d • Remote

About The Position

We are seeking a highly adaptable and team-centric fully remote Customer Service Representative who can provide outstanding service to our valued customers. If you have relevant experience and are passionate about sustainable living, we would love to have you on our team!

Requirements

• 2+ years of call center experience is required.
• Experience supporting customers in an e-commerce or DTC environment preferred.
• Experience with live chat, email, social media, and phone support.
• Ability to provide exceptional service to Vego Garden customers.
• A reliable, flexible, client-focused service professional with strong digital literacy abilities.
• A team player with strong interpersonal and communication skills.
• High attention to detail in both verbal and written forms.

Responsibilities

• Represent Vego Garden’s high customer service standards with enthusiasm and passion.
• Identify and assess customers’ needs to achieve satisfaction.
• Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite).
• Execute the key administrative data entry into customer records with high attention to detail.
• Assist customers with updated documentation regarding orders and refunds.
• Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat).
• Resolve customer issues impacting their satisfaction using creative solutions.
• Comply with Company policies and procedures.
• Perform all other duties as assigned.

Benefits

• Flexible Paid Time Off
• 7 paid Holidays
• 401k contribution match of 4%
• Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans.
• Phone Allowance of $50 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed