Remote Customer Service Representative

ACC PREMIERE • Montoursville, PA

1d • $12 - $12 • Remote

About The Position

At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry. We are currently hiring professionals to work in the role of: Remote Customer Service Representative.

Requirements

• Minimum HS diploma, college preferred
• Has experience supporting consumer products and/or services.

Nice To Haves

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Experience with diagnosing and troubleshooting

Responsibilities

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Benefits

• Work From Home
• Customer Service Equipment Provided
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree