North Carolina Remote Customer Service Representative
About The Position
notifyMD is seeking resilient, compassionate, and professional individuals to join their fast-paced, high volume call center team. This is a full-time, remote position for residents of North Carolina. The role involves managing inbound calls for various companies, requiring the ability to switch between different protocols, data entry requirements, and specific scripting. Candidates must deliver an empathetic, polite, and professional demeanor on every call, possess excellent grammar, and clear, articulate spoken English. The position demands focus, speed, and precision in a "call after call" environment, with accountability for meeting KPIs such as schedule adherence, average wrap time, and quality assurance scores.
Requirements
- Must be a full-time remote resident of North Carolina.
- Must provide own equipment meeting specifications during new hire period (Windows 11 or higher, wired Ethernet internet connection, professional grade wired headset with microphone, minimum screen resolution of 1600x900).
- Must be able to type at least 30 WPM.
- Must have the agility to switch between different protocols, data entry requirements and specific scripting for each client.
- Must deliver an empathetic, polite, and professional demeanor on every single call.
- Must possess excellent grammar and clear, articulate spoken English.
- Must be available to work one weekend day per week.
- Must be available to work holidays.
- Detail oriented.
- Comfortable with technology.
- Pride on ability to deliver high quality service under pressure.
Nice To Haves
- Two monitors are highly preferred.
Responsibilities
- Manage inbound calls for various companies.
- Switch between different protocols, data entry requirements, and specific scripting for each client.
- Deliver an empathetic, polite, and professional demeanor on every call.
- Maintain excellent grammar and clear, articulate spoken English.
- Meet KPIs including schedule adherence, average wrap time, and consistent quality assurance (QA) scores.
Benefits
- $16 per hour
- Medical, Dental and Vision Insurance
- 401k retirement plan with company matching
- ESOP (Employee Stock Ownership Plan)
- Paid time off Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
