Remote - Customer Service Representative
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Remote Customer Service Representative, you will support customers through phone and digital channels by resolving inquiries, providing accurate information, and delivering a high-quality customer experience. This is an excellent opportunity for individuals seeking a work-from-home role with paid training, career growth, and strong benefits within a global organization.
Requirements
- 1-2 years of previous call center or customer service experience (preferred)
- Ability to multitask and navigate computer systems effectively.
- Reliable internet connection and distraction-free remote workspace
- Ability to work with people from diverse backgrounds.
- Effective communication and active listening skills
- High School diploma or GED
- Background and drug screening are required.
Responsibilities
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Benefits
- Work from home – equipment provided
- Paid training to set you up for success
- Career growth opportunities and internal mobility
- Supportive, inclusive culture focused on belonging and development
- full benefits package
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
