Remote Customer Service Representative

TEKsystems•Cedar Rapids, IA

1d•$16 - $16•Remote

About The Position

We are hiring Customer Service Representatives to provide high-quality support in a fast-paced, 24/7 call center environment. In this role, you will assist customers with account inquiries, billing, service setup, and general support while delivering a positive and professional experience. This is a great opportunity for entry-level candidates who are tech-savvy, customer-focused, and comfortable multitasking across multiple systems.

Requirements

Minimum 1 year of customer service or call center experience preferred
Strong ability to multitask across multiple screens, tools, and systems
Excellent phone etiquette and communication skills
Ability to talk, type, and navigate systems simultaneously
Tech-savvy with experience using Windows-based systems (Windows 10 or 7)
Detail-oriented with strong documentation skills
Comfortable working in a fast-paced environment with high call volume
Willingness to work at least one weekend day (Saturday or Sunday)
Reliable home internet connection with minimum 20 Mbps download / 5 Mbps upload speed
Must be able to connect via a wired (ethernet) connection

Responsibilities

Handle inbound calls, chats, and emails in a professional and timely manner
Assist customers with billing inquiries and payments, service sign-ups and account updates, and general account and service questions
Promote and upsell service offerings when appropriate
Navigate multiple systems and applications to access customer information
Document customer interactions accurately and thoroughly
Analyze issues and provide solutions based on established guidelines
Build rapport with customers through clear, friendly communication
Collaborate with team members and escalate complex issues as needed
Follow up on unresolved inquiries to ensure full resolution
Maintain professionalism across all interactions