Remote Customer Service Representative

TEKsystems • Atlanta, GA

1d • $16 - $16 • Remote

About The Position

We are hiring Customer Service Representatives to provide high-quality support in a fast-paced, 24/7 call center environment. In this role, you will assist customers with account inquiries, billing, service setup, and general support while delivering a positive and professional experience. This is a great opportunity for entry-level candidates who are tech-savvy, customer-focused, and comfortable multitasking across multiple systems.

Requirements

• Minimum 1 year of customer service or call center experience preferred
• Strong ability to multitask across multiple screens, tools, and systems
• Excellent phone etiquette and communication skills
• Ability to talk, type, and navigate systems simultaneously
• Tech-savvy with experience using Windows-based systems (Windows 10 or 7)
• Detail-oriented with strong documentation skills
• Comfortable working in a fast-paced environment with high call volume
• Willingness to work at least one weekend day (Saturday or Sunday)
• Reliable home internet connection: Minimum 20 Mbps download / 5 Mbps upload speed
• Must be able to connect via a wired (ethernet) connection

Responsibilities

• Handle inbound calls, chats, and emails in a professional and timely manner
• Assist customers with billing inquiries and payments
• Assist customers with service sign-ups and account updates
• Assist customers with general account and service questions
• Promote and upsell service offerings when appropriate
• Navigate multiple systems and applications to access customer information
• Document customer interactions accurately and thoroughly
• Analyze issues and provide solutions based on established guidelines
• Build rapport with customers through clear, friendly communication
• Collaborate with team members and escalate complex issues as needed
• Follow up on unresolved inquiries to ensure full resolution
• Maintain professionalism across all interactions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed