Opener

Planet Fitness • Brooklyn Park, MN

5d

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front desk activities, supports member account and membership transactions, responds to inquiries, and helps maintain the club’s neatness and cleanliness. This is a non-supervisory, non-exempt position that may be full-time or part-time.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Able to stand and walk for at least 75% of the shift.
• Able to talk in person or on the phone for at least 75% of the shift.
• Able to lift up to 50 pounds for less than 30% of the time.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Answer phone calls politely and help with questions or concerns.
• Handle information calls and give tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updates to member account information.
• Address member service issues and questions, escalating them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Benefits

• Free uniforms.
• Flexible schedule.
• Opportunity for advancement.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free membership for self and one family member or friend.
• Team Member Support Team.
• Health, dental, and vision insurance.
• Critical illness insurance.
• Short-term disability insurance.
• Accident insurance.
• Voluntary life insurance.
• Pet insurance.
• Health Savings Account (HSA).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed