Opener

Planet Fitness • Brooklyn Park, MN

2d

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front-desk duties, supports membership transactions and account updates, responds to member questions and issues, and helps keep the club neat and clean. This is a non-supervisory, non-exempt position reporting to the Club Manager.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Handle front-desk tasks, including answering phone calls politely and assisting with questions or concerns.
• Take information calls and provide tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updates to member account information.
• Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for the employee and one family member or friend
• Team Member Support Team
• Health, dental, and vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• Health savings account (HSA)
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed