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Planet Fitness - PF Baseline Fitness • Rosemount, MN

1d

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This is a non-supervisory, non-exempt position that reports to the Club Manager. The posting identifies the role as available full-time or part-time.

The representative welcomes potential members, handles front-desk tasks, assists with member services and account updates, escalates issues when needed, and helps keep the club neat and clean.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 lbs. for less than 30% of the time.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Answer phone calls politely and help with questions or concerns.
• Handle information calls and tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updates to member account information.
• Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Benefits

• Opportunity for advancement
• Training and development
• Flexible schedule
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for the employee and one family member or friend
• Team Member Support Team
• Health, dental, and vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• HSA
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed