Opener

Planet Fitness • West Des Moines, IA

2d

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front desk activities, supports member services, helps maintain the club’s cleanliness, and escalates issues to club leadership as needed.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk at least 75% of the shift.
• Ability to talk in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs. for less than 30% of the time.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Handle front desk tasks, including answering phone calls politely and assisting with questions or concerns.
• Take information calls and provide tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for the employee and one family member or friend
• Team Member Support Team
• Health insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• HSA
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed