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Planet Fitness - PF Baseline Fitness•Shakopee, MN

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front-desk activities, supports member services, helps keep the club neat and clean, and refers issues to club leadership when needed.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds less than 30% of the time.

Responsibilities

Greet potential members and provide a positive customer experience.
Answer phone calls politely and help callers with questions or concerns.
Take information calls and conduct tours.
Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updates to member account information.
Address member service issues and questions, referring them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Provide customer service that exceeds customers’ wants and needs, including those of coworkers and the public.
Listen actively, empathize with customers, and work with them to solve problems.
Recognize and define problems, analyze relevant information, consider alternative solutions, and seek additional assistance when needed.
Use tact and appropriate behavior and language in interactions.
Communicate questions, concerns, or issues to a supervisor in a timely manner.