Customer Service Rep
About The Position
The Customer Service Representative provides exceptional service by facilitating customer orders and resolving issues while maintaining RS’s focus on customer experience. The role adds value, reduces complexity, and frees Sales teams to develop and grow accounts. The representative supports customers internally and externally by capturing orders accurately, resolving issues directly or coordinating with other departments to address root causes, and helping customers use RS websites and digital services. The role also provides system-based quote information, identifies potential leads, supports customer calls for Sales offices, and ensures customer accounts receive appropriate, well-governed support.
Requirements
- High school diploma or GED and one to two years of related experience and/or training, or an equivalent combination of education and experience.
- Excellent customer service skills and a demonstrated passion for helping customers.
- Experience collaborating cross-functionally with colleagues.
- Strong written and verbal communication skills.
- High attention to detail.
- Strong organization skills and ability to multitask and prioritize workloads.
Nice To Haves
- Preferred college education or an equivalent combination of education and experience.
- College diploma in a related field.
- Industry experience in manufacturing, distribution, or automation.
Responsibilities
- Champion service excellence and make work easier for internal and external customers.
- Capture orders in line with RS’s customer promise and quality standards.
- Resolve customer issues and coordinate cross-functional follow-up to address root causes, including product, shipping, and payment issues.
- Become an expert in RS websites and understand and promote value-added services.
- Assist customers with online journeys, including finding products, understanding website functionality, and learning about digital services.
- Provide quote information to customers based on system data rather than independent judgment.
- Pre-qualify customers and identify leads with further growth potential.
- Provide backup support for customer calls from Sales offices.
- Ensure customer accounts are handled with appropriate governance and support.
- Apply customer service experience to deliver timely, helpful support and assist with process execution and improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
