Customer Service Representative (Voice & Chat) | Dagupan, Pangasinan

Resolv.Global

10d•$17,000•Onsite

About The Position

Join a growing on-site customer support team in Dagupan, Pangasinan. This role involves supporting customers through inbound phone calls and live chat, assisting with account questions, billing inquiries, and general product support. The ideal candidate is passionate about helping people, enjoys solving problems, working with technology, and can deliver a professional and empathetic customer experience in a fast-paced environment. The position requires managing multiple tasks, learning new technology, and maintaining excellent customer service.

Requirements

Minimum of 2 years of customer service experience in a call center or customer-facing environment.
Previous experience handling inbound calls.
Strong verbal and written English communication skills.
Excellent active listening and problem-solving abilities.
Professional, patient, and empathetic approach to customer interactions.
Comfortable learning new systems and technology.
Ability to multitask across multiple screens and applications.
Strong attention to detail when documenting customer interactions.
Reliable attendance and a positive team-oriented attitude.
Resumes must be submitted in English.

Nice To Haves

Experience with live chat or ticket management is an advantage.

Responsibilities

Answer inbound customer calls with professionalism and empathy.
Assist customers through live chat and support tickets.
Help resolve account, billing, and service-related inquiries.
Guide customers through troubleshooting and basic product support.
Document customer interactions accurately using CRM software.
Manage multiple applications and systems simultaneously while maintaining excellent customer service.
Follow established processes and quality standards.
Work collaboratively with your team to deliver outstanding customer experiences.