Customer Service Representative

TOPPAN Packaging Americas • Elk Grove, IL

15d • Onsite

About The Position

The Customer Service Representative provides exceptional customer support and works to ensure customer satisfaction. The role handles complex customer inquiries, resolves issues, and provides guidance to junior team members. The position calls for strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. It is onsite at either the Charlotte (South End) office or the Elk Grove Village, Illinois facility.

Requirements

• Bachelor's degree or at least 5 years of customer service experience.
• Proficiency in MS Word and MS Excel.
• Proficiency in speaking and writing in Spanish.
• Strong written and verbal communication skills.
• Attention to detail and organizational skills.
• Strong accuracy working with numbers.
• Ability to multitask in a fast-paced work environment with rapidly changing deadlines.

Responsibilities

• Listen attentively and communicate effectively through various communication channels.
• Manage customer requirements and respect timelines.
• Support and initiate process improvements.
• Participate in special projects as needed.
• Build positive working relationships with internal and external stakeholders.
• Plan and prioritize workload.
• Take decisive action to address problems and follow up with relevant team members.
• Provide guidance to junior team members.
• Handle complex customer inquiries and resolve issues.

Benefits

• Medical, dental, and vision coverage for employees and dependents, including FSA and HSA options.
• 401(k) retirement plan with company match.
• Wellbeing resources, including an Employee Assistance Program.
• Paid time off and holidays.
• Company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.
• Tuition reimbursement.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level