Customer Service Representative (5353) - West Memphis, AR

Domino's Franchise•West Memphis, AR

About The Position

Domino’s franchisee is hiring Customer Service Representatives to take and process customer orders and provide excellent customer service. The role offers flexible scheduling, with short or long shifts and part-time or full-time hours available. Team members may work independently and with others, follow directives and quality-control standards, perform repetitive tasks, and make sound judgments under stress. The position includes physical and in-store tasks such as handling deliveries, stocking, cleaning, assembling pizzas, answering phones, and using kitchen tools. Promotional opportunities may include Shift Lead, Assistant Manager, and General Manager.

Requirements

Must be at least 16 years of age.
Must be able to pass a background check.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Ability to follow directives, perform repetitive tasks, work alone and well with others, and work well under stress.
Ability to meet strict quality-control standards, provide excellent customer service, analyze and compile data, and make good judgments and decisions.
Ability to lift and handle deliveries weighing up to 50 pounds and place cases on shelves up to 72 inches high.
Physical ability to bend, crouch, reach, climb occasionally, and continuously use hands throughout the day.
Eye-hand coordination, depth perception, near- and mid-range vision, and ability to distinguish hot from cold surfaces.
Far and night vision required for driving.

Responsibilities

Take and process orders using verbal, writing, and telephone skills.
Provide excellent customer service and meet strict quality-control standards.
Make accurate calculations and correct monetary change.
Follow directives and perform repetitive tasks, independently and as part of a team.
Analyze and compile data and make good judgments and decisions.
Unload product deliveries using a hand truck and lift and stack cases of ingredients and supplies.
Stock ingredients and shelves, clean work areas, wash dishes and walls, remove trash, and perform other outside tasks.
Assemble pizzas and boxes, use a pizza peel and rolling cutter, and operate oven controls.
Answer phones and perform other front-counter tasks.
Infrequently navigate stairs or climb a ladder to change sign prices, wash walls, or perform maintenance.