Customer Service Representative (PRN)

Patient Plus Urgent Care • New Orleans, LA

3d

About The Position

The Customer Service Representative delivers customer service to patients and visitors at an urgent care facility. The role manages patient inquiries, schedules appointments, and supports a seamless experience for people interacting with the facility. As the primary point of contact, the representative provides information and assistance to promote patient satisfaction and operational efficiency.

Requirements

• High school diploma or equivalent.
• A minimum of 1–2 years of customer service experience.
• Experience handling a high volume of customer inquiries and managing multiple tasks simultaneously.
• Demonstrated ability to resolve customer complaints and issues efficiently and professionally.
• Excellent verbal and written communication skills, including the ability to listen and empathize with customers.
• Proficiency with customer service software, databases, and tools.
• Strong organizational skills and ability to prioritize and manage time effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Ability to remain composed and professional under pressure.

Nice To Haves

• An associate degree or higher in a related field.
• Customer service experience in a healthcare or urgent care setting.
• Familiarity with medical terminology and healthcare procedures.

Responsibilities

• Greet and assist patients and visitors courteously and professionally.
• Handle incoming calls and respond to inquiries about services, appointments, and general information.
• Schedule and confirm patient appointments, ensuring optimal use of facility resources.
• Maintain accurate patient records and update information as needed.
• Collaborate with medical staff to facilitate patient flow and address immediate concerns.
• Process patient check-ins and check-outs, including verifying insurance information and collecting payments.
• Resolve patient complaints or escalate issues to the appropriate department.
• Keep the reception area clean, organized, and welcoming.
• Follow company policies and procedures while maintaining the confidentiality and security of patient information.
• Participate in training sessions and meetings to stay informed about company policy and procedure updates.

What This Job Offers

• Education Level: High school or GED