Customer Service Representative - PRN - Float Pool

Community Health Systems Professional Services Corporation • Navarre, FL

2d

About The Position

The Customer Service Representative handles customer inquiries, resolves issues, and provides a positive service experience across phone, email, chat, written correspondence, and in-person interactions. The role requires problem-solving, professionalism, and attention to detail to resolve customer concerns promptly while maintaining service standards.

The representative documents customer interactions and maintains accurate records, researches and resolves complaints and billing or service issues, and collaborates with internal departments to address complex concerns. They provide solutions within service timeframes, follow up to confirm resolution and customer satisfaction, and meet productivity and quality standards. Regular, reliable attendance and compliance with company policies and standards are required.

Requirements

• 1–2 years of experience in customer service, call center, or administrative support.
• Strong verbal and written communication skills.
• Ability to handle high call volumes and multitask across customer service platforms.
• Strong problem-solving skills and ability to resolve customer concerns efficiently.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations and de-escalate customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Working knowledge of Google Suite, ServiceNow or a similar ticketing platform, and soft phone software; willingness to learn an enterprise-wide ERP such as Oracle or similar.

Nice To Haves

• Associate degree or coursework in Business, Communications, or a related field.

Responsibilities

• Respond to customer inquiries by phone, email, live chat, written correspondence, and in person with courteous, professional service.
• Handle inbound calls from internal and external customers, create service cases, and accurately document interactions.
• Use empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Research and resolve customer complaints, billing issues, and service-related concerns according to company policies and procedures.
• Maintain accurate customer records and case notes, including issues and resolutions.
• Collaborate with internal departments to escalate and resolve complex issues.
• Provide solutions and alternatives within service timeframes and follow up to ensure resolution and customer satisfaction.
• Meet productivity and service quality standards.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Benefits

• Competitive pay
• Medical, dental, vision, and life insurance coverage
• Generous PTO and extended illness benefits
• 401(k) with company match
• Career development, learning opportunities, and advancement pathways
• Licensure and certification reimbursement for eligible roles
• Student loan assistance for eligible roles
• Employee rewards and recognition programs
• Voluntary benefits including pet insurance, identity protection, and legal insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed