Customer Service Representative (PRN)

Patient Plus Urgent Care • Baton Rouge, LA

3d • Onsite

About The Position

The Customer Service Representative delivers customer service to patients and visitors at an urgent care facility. As the primary point of contact, the representative handles inquiries, schedules appointments, and provides information and assistance to support patient satisfaction and operational efficiency. The role also supports patient flow and administrative processes while maintaining the confidentiality and security of patient information.

Requirements

• High school diploma or equivalent.
• At least 1–2 years of customer service experience; healthcare or urgent care experience is preferred.
• Experience handling a high volume of customer inquiries and managing multiple tasks simultaneously.
• Demonstrated ability to resolve customer complaints and issues efficiently and professionally.
• Excellent verbal and written communication skills, including listening and empathizing with customers.
• Proficiency with customer service software, databases, and tools.
• Strong organizational skills and the ability to prioritize and manage time effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Ability to remain composed and professional under pressure.

Nice To Haves

• An associate degree or higher in a related field.
• Familiarity with medical terminology and healthcare procedures.

Responsibilities

• Greet and assist patients and visitors courteously and professionally.
• Handle incoming calls and respond to inquiries about services, appointments, and general information.
• Schedule and confirm patient appointments, making effective use of facility resources.
• Maintain accurate patient records and update information as needed.
• Collaborate with medical staff to facilitate patient flow and address immediate concerns.
• Process patient check-ins and check-outs, including verifying insurance information and collecting payments.
• Resolve patient complaints or escalate issues to the appropriate department.
• Keep the reception area clean, organized, and welcoming.
• Follow company policies and procedures, including requirements for confidentiality and patient information security.
• Participate in training sessions and meetings to stay informed about policy and procedure updates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED