Customer Service Representative

Crossroads YMCA • Crown Point, IN

1d

About The Position

The Customer Service Representative supports the Crossroads YMCA’s work to strengthen the community through youth development, healthy living, and social responsibility. This position delivers customer service to members, guests, and program participants; responds to their needs; promotes memberships and programs; and helps create a welcoming, professional, and safe environment. The role is approximately 20 hours per week. Pay starts at $14.00 per hour and may be higher based on experience.

Requirements

• Previous customer service experience.
• Previous sales experience.
• Previous cash-handling experience.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively with people from diverse social and economic backgrounds.
• Computer skills, including CRM experience.
• Ability to communicate effectively using visual, auditory, and verbal abilities.
• High level of alertness, concentration, and initiative.
• Ability to lift 20 pounds and to stand, walk, or sit for extended periods; occasionally stoop or bend.
• Maintain a neat and professional appearance.

Responsibilities

• Model and communicate the Crossroads YMCA’s mission, vision, and values.
• Greet and assist members, guests, and staff in a welcoming manner.
• Deliver customer service that exceeds member expectations.
• Use member service and engagement strategies to recruit new members and retain existing members.
• Connect members with other members, programs, and interests in support of their goals.
• Manage an individual cash drawer and complete shift close-out.
• Conduct cause-driven tours and work toward meeting or exceeding the department’s tour-to-join closing rate.
• Explain membership options and benefits to prospective and current members, including membership upgrades.
• Build relationships with members and seek to understand their needs.
• Communicate account alerts to members professionally and respectfully.
• Notify a supervisor or director of unusual situations or unresolved issues in a timely manner.
• Apply YMCA membership-services policies.
• Know and demonstrate emergency procedures to help maintain a safe environment.
• Attend assigned meetings and trainings and participate in assigned special events.
• Be knowledgeable about and supportive of the YMCA annual support campaign.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed