Customer Service Representative

SBM Offshore•Fort Wayne, IN

15d•$16 - $17

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of all assigned areas. The role performs scheduled janitorial work, maintains assigned areas, operates motorized cleaning equipment, and follows safety procedures and company protocols. The position works with other employees and communicates professionally with leads, supervisors, coworkers, managers, and customers. It has no supervisory responsibilities. The role requires no specific education. Three to six months of training or experience is preferred, or an equivalent combination of education and experience. A valid driver's license may be required based on business needs; employees who drive must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements. Safety and task training certifications must be completed, and forklift certification may be required. The position is scheduled Monday through Friday, 6 p.m. to 12:30 p.m., and pays $16–$17 per hour. SBM states that it offers comprehensive benefit packages and directs applicants to its careers website for details.

Requirements

No specific education requirement.
Three to six months of training or experience preferred, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily and safely.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including equipment upkeep and care.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Complete all required safety and task training certifications.
A valid driver's license may be required based on business needs; employees who drive must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
Ability to lift and/or move up to 35 pounds.

Nice To Haves

Bilingual ability.
Forklift certification may be required.

Responsibilities

Perform janitorial duties and duties listed on the daily schedule.
Operate motorized cleaning equipment and maintain assigned areas.
Report incidents and hazardous conditions to a supervisor.
Comply with safety rules, policies, procedures, company protocols, and other rules.
Work in a team, perform repetitive tasks, and maintain a clean work area.
Take direction and respond to supervision.
Communicate professionally with leads, supervisors, coworkers, managers, and customers.
Fill in during staff shortages.
Support the shift lead in completing punch-list items.
Use appropriate personal protective equipment and maintain a professional appearance and conduct.
Understand customer service and satisfaction, reporting systems, and the work environment.