Customer Service Rep(09248) - 1500 West Hebron Parkway
About The Position
The Customer Service Representative works in a fast-paced store environment and helps the team prepare and deliver pizza orders as quickly and safely as possible. The role involves serving customers, handling orders, preparing products, maintaining store equipment and cleanliness, and supporting efficient store operations. Daytime and evening shifts are available, with flexible scheduling that can accommodate one to five or six shifts per week. On-the-job orientation and training are provided, including instruction in taking orders, labeling boxes, and making pizzas. The position offers potential advancement from customer service representative to management and franchise ownership.
Requirements
- Must be at least 16 years of age.
- Ability to comprehend and provide correct written instructions.
- Ability to communicate verbally with customers and co-workers in person and by telephone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise, rapid movements.
- Ability to work alone and with others, perform repetitive tasks, work adequately under stress, and meet strict quality control standards.
- Ability to direct activities, analyze and compile data, and make judgments and decisions.
- Physical ability to stand, walk or jog short distances, and occasionally sit for paperwork.
- Ability to lift and carry items weighing up to 50 pounds and move trays using a dolly.
- Ability to occasionally climb stairs or a ladder, stoop, bend, crouch, squat, and reach above 72 inches.
- Ability to perform continuous hand tasks, including shaping dough and handling pizza tools and boxes.
- Ability to talk and listen on the telephone; near and mid-range vision and depth perception; and ability to differentiate between hot and cold surfaces.
Responsibilities
- Operate store equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products, including pizzas.
- Receive and process telephone orders.
- Complete required paperwork.
- Clean equipment and the facility daily.
- Maintain store equipment.
- Communicate with customers and co-workers to process orders in person and by telephone.
- Use a computer keyboard or touch screen to enter orders.
- Assist with unloading and storing product deliveries, including lifting and carrying supplies.
- Meet quality control standards and assist unhappy customers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
