Seasonal Customer Service Representative - City Creek Center
About The Position
The Seasonal Customer Service Representative is at the heart of the Nordstrom customer experience, providing friendly service and resolving returns, exchanges, and customer concerns; supporting order and pickup inquiries; processing transactions and ticketing; and helping onboard new employees with POS/register training. The role requires ownership of customer interactions, strong relationships with customers and teammates, and protection of customer information. Representatives also promote Nordstrom Loyalty and tools, software, and services that enhance the customer and employee experience. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Deliver friendly, seamless service by understanding customer needs and owning interactions from start to finish.
- Resolve returns and exchanges and support order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect customer information security and privacy through education, compliance, and resolution of issues.
- Promote Nordstrom Loyalty and tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental benefits
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability insurance options
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Position may be eligible for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
