Customer Service Representative

Central Hudson•Poughkeepsie, AR

15d•$32 - $38

About The Position

Customer Service Representatives respond to customer requests by making and receiving calls about inquiries and complaints concerning rates, billing, service issues, collections, and related matters. They handle these interactions proactively, positively, and professionally. The work schedule is set by management and may vary throughout the year. This is a full-time position. Applications will be accepted until 10/28/2026. All incumbents start at the same pay rate under the collective bargaining agreement.

Requirements

High school diploma or equivalency diploma.
Must possess and maintain a valid driver’s license.
Proficient computer skills, including the ability to type and use a computer, telephone, and office equipment.
Enjoy interaction with the public and demonstrate sound judgment, excellent initiative, and communication skills.
Ability to work well with others and interact with the public courteously and professionally.
Professional telephone etiquette and demeanor.

Nice To Haves

At least 2 years of experience providing high-volume customer service in a contact center or professional environment, with a proven ability to resolve complex customer inquiries and deliver an exceptional customer experience.
Experience with omnichannel customer support, including phone, email, chat, and social media.
Experience using CRM or customer service platforms such as SAP Service Cloud, Salesforce, Zendesk, ServiceNow, or similar systems.

Responsibilities

Communicate with and assist customers by phone and in person.
Collect, confirm, analyze, and summarize information and data from various sources.
Operate office machines, including copy machines, fax machines, computers, and telephone equipment.
Prepare and maintain files and reports.
Handle customer inquiries and complaints regarding rates, billing, service issues, collections, and other matters.