Customer Service Representative
About The Position
The Customer Service Representative supports commercial and industrial clients within GFL’s Environmental Services division and helps sell and promote the company’s solid waste services to businesses and industrial establishments. The role handles incoming and outgoing customer calls and questions professionally and courteously, while maintaining accurate account records, entering and tracking customer information, and processing inquiries and service requests in a timely manner. The representative also assists outside sales representatives with appointment setting, customer tracking, and quotations. The position works primarily in an indoor office environment, approximately 95% of the time, where noise is usually moderate. The role requires the ability to stand, sit, and walk; use hands and fingers; talk and hear; and meet specified visual requirements, including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Requirements
- High school diploma or GED.
- Two to five years of customer service experience.
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in a fast-paced environment, meet deadlines, and perform under pressure.
- Good organizational and record-keeping skills.
- Ability to communicate effectively, verbally and in writing, with customers and employees.
- Proficiency in Microsoft Outlook, Microsoft Word, and Excel.
- Good problem-solving ability.
- Excellent data-entry skills.
- Ability to stand, sit, walk, use hands and fingers, talk, and hear.
- Visual ability that includes close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Provide professional customer service by phone, email, web, or in person.
- Handle incoming and outgoing calls and resolve customer inquiries and concerns.
- Track customer data, enter information into system databases, and maintain account files.
- Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
- Process payments, web requests, residential subscriptions, and customer refunds.
- Perform administrative tasks, including credit checks, contract scanning, and account setups and cancellations.
- Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.
- Assist outside sales representatives with appointment setting, customer tracking, and quotations.
- Help sell and promote GFL’s solid waste services to businesses and industrial establishments.
Benefits
- 15 days of paid time off
- Competitive medical, dental, and vision plan options
- Health Savings Account with employer match option
- Paid Parental Leave
- 401(k) with employer match up to 4%
- Supplemental health plans through Aflac
- Employer-paid basic life insurance
- Employee-paid short-term disability option
- Employer-paid long-term disability
- Mental health support through Employee Assistance Program
- 7 paid holidays annually
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
