Customer Service Representative

MCS RESI LLC • Attleboro, MA

23d • $18 - $20 • Onsite

About The Position

At Chain Store Maintenance - an MCS Company, we strive to make communities shine through the exceptional customer service we provide our customers and our vendors. As a Customer Service Representative of CSM, your goal is to ensure exceptional service standards and sustain high customer satisfaction.

Requirements

• Must have excellent written and verbal skills.
• Ability to multi-task and manage time efficiently in a fast-paced environment.
• Ability to handle and resolve customer concerns.
• Must be well organized and have a high attention to detail.
• Must have a high sense of urgency.
• Ability to work independently as well as in a team environment.
• Must be able to reliably commute to our office located in Attleboro, MA.

Responsibilities

• Handle large volume of inbound and outbound calls.
• Dispatch work orders to appropriate contractors (including emergency and next day calls).
• Hire new contractors as needed.
• Following up via phone and email for schedule dates.
• Providing superior communication to the customers via phone, email or web-based platforms.
• Typing and providing estimates to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED