Customer Service Rep (03028) - Casselberry, Fl

Domino's Franchise • Casselberry, FL

2d

About The Position

We are seeking a friendly and dedicated Customer Service Representative to join the team in Ocoee, Florida. The role provides customer support by responding to inquiries, resolving issues, processing orders, refunds, and exchanges, and offering personalized solutions. The representative maintains product and policy knowledge, documents customer interactions, updates account information, and works with other departments to resolve complex issues. Ongoing training is provided to improve customer service skills and product knowledge.

The position involves physical tasks that include standing for most tasks, short-distance walking, lifting and carrying supplies, pushing or pulling trays, occasional stair or ladder use, bending, crouching, continuous reaching, and frequent hand use. Deliveries may include cases weighing up to 50 pounds.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong team player with a positive attitude.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
• Ability to perform the described physical tasks, including lifting deliveries weighing up to 50 pounds.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely and efficient manner.
• Handle customer complaints and concerns with patience and understanding.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in customer service software.
• Identify and escalate priority issues when necessary.
• Provide personalized solutions to enhance customer satisfaction and loyalty.
• Participate in ongoing training to improve customer service skills and product knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed