Job Posting Title Customer Service Representative (Onsite)

InteLogix • Waco, TX

3d • Onsite

About The Position

InteLogix is hiring a Customer Service Representative to provide phone-based support to customers. The role calls for a creative, results-oriented, and empathetic customer partner who can connect with customers, navigate their needs, and provide solutions. Representatives address inquiries and complaints, guide customers through solutions, maintain knowledge of products and policies, document interactions, and collaborate with other departments to resolve issues. The position is onsite and full-time, non-seasonal, with schedules that vary based on job-related factors. Flexibility is needed to work within operating hours, including weekends and holidays. Job offers are contingent on completing a drug screen and background check; continued access to client systems and information may also depend on meeting applicable client security and access requirements.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Ability to remain engaged on the phone throughout the entire shift with minimal to no distractions and constant sedentary work.
• Computer and technology proficiency, including the ability to operate multiple windows and tabs while speaking with customers over the phone.
• Typing assessment required.
• Excellent attendance.
• Completion of a drug screen and background check is contingent upon receiving a job offer.
• Satisfaction of applicable client security and access requirements may be required for employment and continued access to client systems and information.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Address customer inquiries, resolve complaints, and guide customers through solutions.
• Maintain a thorough understanding of products, services, and policies to assist customers effectively.
• Accurately document customer interactions and transactions across tools and platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Work within defined hours of operation, with flexibility needed on weekends and holidays.

Benefits

• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Employee discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED