Customer Service Rep(5169) Lantana

Domino's Franchise•Lantana, FL

2d•Onsite

About The Position

The Customer Service Representative works in a Domino’s store to provide friendly customer service and help prepare and serve pizzas. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, maintaining food safety and hygiene, and cleaning. Team members receive in-store training and support from a manager or teammate. The job may be part-time or full-time, with opportunities to advance from customer service to management and potentially franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, and work under stress.
Ability to meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds, including lifting cases from the floor and stacking them on shelves up to 72 inches high.
Ability to carry items including large cans weighing 3 pounds, 7 ounces; occasionally carry pizza sauce weighing 30 pounds; and carry three pizza dough trays at a time, approximately 12 pounds per tray.
Ability to push or pull trays on dollies, climb stairs or a ladder infrequently, and bend, crouch, squat, and reach as required.
Ability to use hands continuously during the day; shaping pizza dough requires frequent and forceful use of the forearms and wrists.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Control food and portioning, and follow hygiene and food safety practices.
Operate equipment and stock ingredients and supplies from delivery areas into storage and work areas.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Remove trash and perform other outside tasks as needed.
Communicate with customers and co-workers to process orders.