Seasonal Customer Service Representative - Palo Alto

Nordstrom • Palo Alto, CA

2d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly customer service and supports the Nordstrom customer experience. The role involves resolving returns and exchanges, assisting with order pickup inquiries, processing transactions and ticketing, and supporting customers and teammates. Representatives own customer interactions from start to finish, troubleshoot concerns with empathy and sound judgment, and help protect customer information. They also promote the Nordstrom Loyalty program and other tools, software, and services, and may train new hires on POS/register procedures. Hours vary based on business needs, including evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train others on POS/register procedures.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Understand customer needs and own interactions from start to finish, including resolving returns and exchanges and supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance, and resolution of issues.
• Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
• Train and deliver POS/register training to support onboarding of new hires.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability insurance.
• Merchandise discount and EAP resources.
• May be eligible for performance-based incentives or bonuses.
• 401(k), insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed