Seasonal Customer Service Representative - Palo Alto

Nordstrom • Palo Alto, CA

4d • $21 - $22

About The Position

The Customer Service Representative supports Nordstrom’s customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup inquiries, accurately processing transactions, and helping train new employees on POS/register operations. The role involves owning customer interactions from start to finish, addressing concerns empathetically, supporting inventory accuracy, protecting customer information, and promoting Nordstrom programs and tools. Hours vary based on business needs, including evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky items and lifting them overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Understand customer needs and provide friendly service while owning interactions from start to finish.
• Resolve returns, exchanges, customer concerns, and order or pickup inquiries using sound judgment and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance, and issue resolution.
• Promote the Nordstrom Loyalty program and tools, software, and services that improve the customer and employee experience.
• Train and deliver POS/register training to support onboarding of new hires.

Benefits

• Medical, vision, and dental coverage
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance and disability coverage
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed