Customer Service Rep(01587) - 7018 Pershing Rd
About The Position
The Customer Service Representative is the frontline point of contact for customers at the St. Louis location on Pershing Road. The role involves answering calls and taking orders, processing payments, resolving customer inquiries and complaints, and helping maintain smooth in-store operations. The representative is expected to provide friendly, professional service, collaborate with colleagues, and maintain a clean, organized, welcoming work environment. The position also involves standing for extended periods and regularly lifting and moving items weighing up to 25 pounds.
Requirements
- Excellent customer service skills and a friendly, positive attitude.
- Strong verbal and written communication abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic math skills for cash transactions and payment processing.
- Physical stamina to stand for extended periods and regularly lift up to 25 pounds.
- Collaborative team mentality and willingness to support colleagues.
- Strong attention to detail and ability to follow directions accurately.
- Basic computer skills and proficiency with point-of-sale systems and ordering platforms.
- Problem-solving skills and ability to handle challenging situations with patience and resilience.
- Conflict-resolution abilities and an empathetic approach to customer interactions.
- Flexibility to work various shifts, including weekends and holidays as scheduled.
Nice To Haves
- High school diploma or equivalent.
- Previous customer service experience.
- Food handling experience or willingness to learn proper techniques.
Responsibilities
- Answer incoming phone calls and accurately take customer orders while maintaining a friendly, professional demeanor.
- Process cash and credit card transactions securely and accurately, and maintain accurate records.
- Address customer inquiries, resolve issues promptly, and provide outstanding service.
- Collaborate with team members during peak periods and support colleagues in achieving team goals.
- Maintain a clean, organized, and welcoming work environment that reflects brand standards.
- Operate ordering systems and point-of-sale technology accurately.
- Assist with in-store tasks as needed and support the team flexibly.
- Handle customer complaints empathetically and professionally, working toward mutually beneficial resolutions.
- Stand for extended periods and regularly lift and move items weighing up to 25 pounds.
- Contribute to a positive, inclusive workplace through collaboration and transparent communication.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
