Customer Service Rep(08315) - 3430 Ocean View Blvd

Domino's Franchise • Glendale, CA

15h • Onsite

About The Position

The Customer Service Representative/Driver processes customer orders in person and by telephone, prepares products, stocks ingredients and supplies, uses company equipment and technology, takes inventory, completes paperwork, and cleans the equipment and facility. The role also includes delivery duties within a designated delivery area and ongoing on-the-job training for new products.

This position requires clear communication with customers and coworkers, accurate order entry and handling of money, and the ability to perform a range of physical tasks in a food-service environment. Work conditions may include varying weather, temperatures from approximately 36°F to 90°F or higher, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. Physical duties include standing and walking for much of the shift; lifting, carrying, pushing, pulling, bending, reaching, and occasional climbing; and driving to make deliveries. Some deliveries may involve navigating five or more flights of stairs.

Requirements

• Good verbal communication skills for interacting with customers and coworkers and processing orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to use Domino’s technology, including the Driver app for drivers, Domino’s Digital Shoulder Surf (DSS) for customer service representatives, and Domino’s Car Side Delivery.
• Ability to perform the physical duties described, including lifting and carrying cases weighing up to 50 pounds, frequent reaching and hand use, and driving for deliveries.
• Ability to work under stress, meet quality control standards, perform repetitive tasks, work independently and with others, and make judgments and decisions.

Responsibilities

• Operate equipment and use company technology.
• Stock ingredients and supplies from delivery areas to storage, work areas, and walk-in coolers.
• Prepare products.
• Receive and process telephone orders and communicate with customers and coworkers in person and by phone.
• Take inventory and complete related paperwork.
• Clean equipment and the facility approximately daily.
• Provide ongoing on-the-job training for new products.
• Deliver pizzas and other products within a designated delivery area.
• Unload deliveries using a hand truck and move supplies to storage and shelves.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed