Branch Operations Lead - Ocean View (New Build) - Ocean View, DE

JPMorgan Chase & Co. • Ocean View, DE

2d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and experts to ensure clients’ financial transactions are handled accurately and carefully while following policies, procedures, and regulatory requirements. You will assist clients with transactions, introduce self-service banking options, build relationships, review branch operations, and keep the team informed about policies and procedures. Your leadership will help the branch meet control expectations and provide a welcoming client experience.

The role includes leading branch operations and supporting loss control, compliance, and audits. You will complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings. The position is based in Ocean View, Delaware, at a new-build branch.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organization, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and effectiveness in a collaborative team environment.
• Ability and interest in educating the branch team and partners.
• Ability to build client relationships, educate clients, and refer them to experts when appropriate.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly with clients, understand and anticipate their needs, and check them into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and consistently while following bank policies and procedures.
• Introduce clients to the branch team and coordinate service for specialized financial needs.
• Explain self-service banking options to clients.
• Support branch operations with the Branch Manager, maintaining standards for loss control, compliance, audits, and secure operations.
• Keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED