Customer Service Representative

Arrow Exterminators•Maryville, TN

17h

About The Position

Arrow Exterminators is hiring a full-time Customer Service Representative to provide service support and administration to internal and external Service Center customers. The role is paid hourly, with compensation based on experience. The representative is the first point of contact for customers. They handle incoming calls, identify problems and find solutions, schedule services, take payments, and update customer files. They also make outbound calls to help ensure technicians are fully scheduled and customer accounts are paid. The role works within a team focused on meeting monthly Service Center goals. Arrow Exterminators is a family-owned pest and termite control company founded in 1964 and serving 16 states. The company describes its culture as family-oriented and welcoming, and says it offers competitive compensation and a robust benefits package. Arrow is an Equal Opportunity Employer, a Drug-Free Workplace, and a PestVets Company committed to hiring and service involving veterans and active-duty U.S. military members. Pre-employment drug screens and background checks are conducted.

Requirements

Working knowledge of Microsoft Office Suite.
High school diploma or equivalent.
Present a professional appearance.
Able to work a minimum 40-hour workweek.
Willing to work minimal overtime as needed.
Computer skills, problem-solving ability, and commitment to creating a positive experience in every interaction.

Responsibilities

Serve as the first point of contact for internal and external customers.
Handle incoming phone calls, identify customer problems, and find solutions.
Schedule services, take payments, and update customer files.
Make outbound calls to help ensure technicians are fully scheduled and accounts are paid.
Work with the team toward monthly Service Center goals.