Customer Service Rep (02727) 310 South Creek Drive

Domino's Franchise • Manteno, IL

1d

About The Position

MBR Management, a locally owned Domino’s franchise, is seeking a friendly and dedicated Customer Service Representative in Manteno, United States. The representative is the primary point of contact for customers, providing support and helping ensure customer satisfaction. The role handles customer communications and transactions, resolves or escalates issues, maintains accurate records, and contributes to improving customer service processes. Flexibility to work various shifts is required.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent.
• Patient and empathetic demeanor and a genuine desire to help others.
• Ability to remain calm and professional in challenging situations.
• Strong team player with a positive attitude.
• Flexibility to work various shifts as needed.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner.
• Address customer inquiries, concerns, and complaints with empathy and patience.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in customer service software.
• Identify and escalate priority issues when necessary.
• Suggest improvements to customer service processes and procedures.
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously.

Benefits

• Flexible hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid training
• Bonus structure
• For full-time drivers: health, dental, and vision insurance offered after 60 days of employment
• For full-time drivers: voluntary accident coverage and critical illness coverage
• For full-time drivers: flexible spending accounts
• For full-time drivers: ability to contribute to a 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED